Knowledge Base

URL that contains DBCS characters may be corrupted in an e-mail in OWA

Article ID: 890059

Article Last Modified on 10/25/2007

APPLIES TO

Microsoft Exchange Server 2003 Standard Edition
Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

When an e-mail message includes a URL that contains Traditional Chinese, Simplified Chinese, Japanese, or Korean characters (also known as double-byte character set (DBCS) characters), Outlook Web Access (OWA) users may not be able to access the URL when they click it in the body of the message.

CAUSE

This problem may occur when the DBCS characters in the URL are not converted to UTF-8 characters when OWA retrieves the HTML message from the Information Store. In this scenario, the URL is corrupted.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

Because of file dependancies, this hotfix requires Microsoft Exchange Server 2003 Service Pack 1.

Restart requirement

The Microsoft Exchange Information Store service automatically stops and then starts again when you install this hotfix.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version         Size       File name
   -----------------------------------------------------------
   14-Jan-2005  02:07  6.5.7232.69       295,936  Isinteg.exe      
   14-Jan-2005  02:19  6.5.7232.69     3,261,952  Mdbmsg.dll       
   14-Jan-2005  02:53  6.5.7232.69     5,166,592  Store.exe

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates