Microsoft KB Archive/889705

Knowledge Base

You receive an error message when you go offline in the Microsoft CRM 1.2 Sales for Outlook-based client

Article ID: 889705

Article Last Modified on 9/8/2006

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APPLIES TO

• Microsoft Business Solutions CRM Sales for Outlook, when used with:
  • Microsoft CRM 1.2
• Microsoft CRM 1.2

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SYMPTOMS

You receive the following error message when you go offline in Microsoft Business Solutions CRM Sales for Outlook (the Outlook client):

An unknown error has occurred, contact your system administrator.

CAUSE

This problem occurs if the following conditions are true:

• The total size of the sales literature in the SalesLiteratureItemBase Microsoft SQL Server database table is more than 100 megabytes (MB).
• Microsoft Business Solutions CRM Sales for Outlook 1.2 enhancements are installed.

For more information about Microsoft Business Solutions CRM Sales for Outlook 1.2 Enhancements, click the following article number to view the article in the Microsoft Knowledge Base:

833621 Microsoft Business Solutions CRM Sales for Outlook 1.2 enhancements

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Keywords: kbbug kbfix kbqfe kbmbsmigrate kbhotfixserver KB889705

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