Knowledge Base

A hardware DEP-enabled computer may stop responding when you resume from standby or from hibernation in Windows XP Service Pack 2

Article ID: 889673

Article Last Modified on 8/23/2007

APPLIES TO

Microsoft Windows XP Home Edition
Microsoft Windows XP Professional

SYMPTOMS

Your Microsoft Windows XP Service Pack 2 (SP2)-based computer may unexpectedly stop responding or experience random memory corruption when you resume from standby or from hibernation.

CAUSE

This problem can occur with some configurations of Windows XP SP2-based computers that take advantage of the hardware data execution prevention (DEP) feature of Windows XP SP2. For example, this problem might occur if you install a new, retail version of Windows XP SP2 on a computer that previously had an OEM version of Windows XP installed.

RESOLUTION

Update information

Install this update to improve stability on Windows XP SP2-based computers that take advantage of the hardware data execution prevention (DEP) feature of Windows XP SP2. The following file is available for download from the Microsoft Download Center:

Download the WindowsXP-KB889673-x86-ENU.exe package now.

Release Date: March 20, 2006

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

File information

The English version of this update has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   16-Nov-2004  01:37  5.1.2600.2562     105,344  Hal.dll          
   16-Nov-2004  01:37  5.1.2600.2562     131,712  Halaacpi.dll     
   16-Nov-2004  01:37  5.1.2600.2562      81,152  Halacpi.dll      
   16-Nov-2004  01:37  5.1.2600.2562     150,400  Halapic.dll      
   16-Nov-2004  01:37  5.1.2600.2562     134,272  Halmacpi.dll     
   16-Nov-2004  01:37  5.1.2600.2562     152,576  Halmps.dll       
   16-Nov-2004  01:37  5.1.2600.2562      77,696  Halsp.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

875352 A detailed description of the Data Execution Prevention (DEP) feature in Windows XP Service Pack 2

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Keywords: atdownload kbwinxpsp3fix kbwinxppresp3fix kbfix kbbug kbqfe kbhotfixserver KB889673

Microsoft KB Archive/889673

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