Article ID: 889496
Article Last Modified on 3/19/2007
APPLIES TO
- Microsoft Office Professional Edition 2003
- Microsoft Office Small Business Edition 2003
- Microsoft Office Standard Edition 2003
- Microsoft Office Outlook 2003
SYMPTOMS
Suppose that you create an alternative installation source for Office 2003 by using the Custom Installation Wizard for the Microsoft Office 2003 Setup program. To do this, you add a mapped address or a UNC address for a network share as an alternative source. You do this on page 14 of the Custom Installation Wizard. In this scenario, the alternative source is not written to the following registry subkey:
HKEY_CLASSES_ROOT\Installer\Products\{ProductGUID}\SourceList
This problem will affect the resiliency of the Windows Installer and of the Office Source Engine if you manually delete the MSOCache folder from your computer.
CAUSE
This problem occurs if you have enabled the Setup feature that is named Local Install Source. When it is enabled, the Local Install Source feature controls source management from the Windows Installer. The Local Install Source feature also lets you delete or rename the MSOCache folder. However, Office 2003 does not support the deleting or the renaming of the MSOCache folder, because the custom actions in the Office 2003 Setup program assume that MSOCache folder exists. If the folder is no longer available, the alternative source that you specified in the Custom Installation Wizard is not written to the registry subkey that is described in the Symptoms section.
Additionally, a network drive will not be recognized as a valid location for the local installation source. This is true whether it is a mapped address or a UNC address. You must use a local hard disk or a partition for the local installation source.
RESOLUTION
To resolve this problem, install the latest service pack for Office 2003 on the Office 2003 client. For more information about how to obtain and install the latest service pack for Office 2003, click the following article number to view the article in the Microsoft Knowledge Base:
870924 How to obtain the latest service pack for Office 2003
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Microsoft Office 2003 Service Pack 1.
MORE INFORMATION
For more information about the Local Install Source feature of Office Setup, click the following article numbers to view the articles in the Microsoft Knowledge Base:
825933 Local Install Source (Msocache)
830168 Frequently asked questions about the local install source feature in Office 2003
Additional query words: Off2003 Off2k3 Off11 LIS CIW
Keywords: kbsetup kbtshoot kbprb KB889496
