Knowledge Base

The Exchange services stop on the active node if you configure SSL for Outlook Web Access on the virtual server in an Exchange Server 2003 clustered environment

Article ID: 889406

Article Last Modified on 10/25/2007

APPLIES TO

Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

In a Microsoft Exchange Server 2003 clustered environment, you may notice that the Exchange services stop on the active node after the active node has been running for a while. To restart the Exchange services, you must fail over the active node and then restart the computer. If you monitor the active node, you notice a continuous increase in memory usage when this problem occurs.

This problem occurs if you configure Secure Sockets Layer (SSL) for Microsoft Outlook Web Access on the virtual server on the active node.

CAUSE

This problem occurs because a code procedure does not release memory after it is finished when SSL is configured.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

Before you install this hotfix, Microsoft Exchange Server 2003 Service Pack 1 or Microsoft Exchange Server 2003 Service Pack 2 must be installed on the computer.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart the computer after you apply the hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Exchange Server 2003 Service Pack 2

File name	File version	File size	Date	Time	Platform
Exres.dll	6.5.7650.23	134,656	12-Jan-2006	02:49	x86

Exchange Server 2003 Service Pack 1

File name	File version	File size	Date	Time	Platform
Exres.dll	6.5.7233.53	133,632	14-Oct-2005	01:31	x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates