Article ID: 889174
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you run Microsoft Windows 2000 on computer that has multiple processors, Windows 2000 may stop unexpectedly. You receive a Stop error message that is similar to the following:
Typically, you receive this error message on computers that have four to eight processors.
CAUSE
This problem occurs because the Tcpip.sys file contains debug code that cannot run correctly on a computer that has multiple processors.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Microsoft Windows 2000 Service Pack 3 must be installed before you install this hotfix.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 19-Jun-2003 20:05 5.0.2195.6687 120,240 Afd.sys 19-Jun-2003 20:05 5.0.2195.6602 108,816 Msafd.dll 28-Oct-2004 07:34 5.0.2195.6994 319,856 Tcpip.sys 19-Jun-2003 20:05 5.0.2195.6655 16,240 Tdi.sys 19-Jun-2003 20:05 5.0.2195.6601 17,680 Wshtcpip.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: crash, blue screen, BSOD, bugcheck
Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB889174
