Article ID: 888928
Article Last Modified on 2/22/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
After you install McAfee VirusScan Enterprise Version 8.0i, your Microsoft Windows Server 2003-based or Microsoft Windows 2000-based computer may occasionally stop responding. You may receive error messages that are similar to the following in the System log:
CAUSE
This problem occurs because a leak occurs in the system non-paged memory pool. The pool tags that indicate the location of the memory leak are McOp and McFN.
RESOLUTION
To resolve this problem, contact Network Associates to obtain the Patch 7 for McAfee VirusScan Enterprise 8.0i. For additional information, visit the following McAfee Web site to see the McAfee Knowledge Base Article Solution ID KB45505:
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MORE INFORMATION
This memory leak can be monitored by using the Memory Pool Monitor utility, Poolmon.exe, and the GFlags tool. These utilities are available in the \Support\Tools folder of the Windows Server 2003 CD.
For additional information about how to use the Memory Pool Monitor, click the following article number to view the article in the Microsoft Knowledge Base:
177415 How to use Memory Pool Monitor (Poolmon.exe) to troubleshoot kernel mode memory leaks
The third-party products that are discussed in this article are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kb3rdparty kbtshoot kberrmsg KB888928