Knowledge Base

Outlook Web Access stops responding, and the IIS Admin Service unexpectedly crashes on a computer that is running Exchange 2003 Service Pack 1

Article ID: 888315

Article Last Modified on 10/30/2007

APPLIES TO

Microsoft Exchange Server 2003 Service Pack 1

SYMPTOMS

Microsoft Outlook Web Access stops responding when a user tries to open an e-mail message in the Drafts folder. When the user tries to open the e-mail message, the IIS Admin Service (Inetinfo.exe) unexpectedly crashes on the Microsoft Exchange computer that the user's mailbox is located on. This problem occurs in Microsoft Exchange Server 2003 Service Pack 1.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

Because of file dependencies, this hotfix requires that you install Microsoft Exchange Server 2003 Service Pack 1. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Restart requirement

You do not have to restart your computer after you install this hotfix. However, you must restart the following services after you install this hotfix:

Microsoft Exchange Information Store
World Wide Web Publishing Service
Simple Mail Transfer Protocol (SMTP)
Microsoft Exchange Routing Engine
HTTP SSL
IIS Admin Service

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

Date         Time   Version            Size    File name
--------------------------------------------------------------
21-Nov-2004  00:17  6.5.7232.54     1,087,488  Davex.dll        
21-Nov-2004  00:17  6.5.7232.54     2,568,704  Exoledb.dll      
21-Nov-2004  01:30  5.3.18.6          316,664  Setupmcl.exe     
19-Nov-2004  21:14  6.5.7232.54     5,181,440  Wmtemplates.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

This problem was first corrected in Exchange Server 2003 Service Pack 2.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates