Microsoft KB Archive/887976

Knowledge Base

You receive an error message in Outlook Web Access when you try to save a rule that moves or copies items to a target folder

Article ID: 887976

Article Last Modified on 10/25/2007

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APPLIES TO

• Microsoft Exchange Server 2003 Standard Edition
• Microsoft Exchange Server 2003 Enterprise Edition

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SYMPTOMS

When you use Microsoft Office Outlook Web Access, you cannot save changes to a rule that moves or copies items to a target folder. When you try to save the rule, you receive an error message that is similar to the following:

Unable to save the rule at this time. Please try again later. If the problem persists, contact your administrator.

CAUSE

This problem may occur if the target folder has extended ASCII characters in the folder name.

Note Extended ASCII characters include characters such as ä and é.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional query words: XCCC

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug KB887976

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