Article ID: 886760
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
Some recurring meetings that Microsoft Exchange Server 2003 users have accepted or created by using Collaboration Data Objects for Microsoft Exchange Server (CDOEX) or by using Microsoft Outlook Web Access may not be displayed in the free/busy information for their calendars. This may cause users who try to reserve a resource for a time period that appears to be free to have their reservations declined because the time period is already reserved.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this hotfix requires that you have Microsoft Exchange Server 2003 Service Pack 1 (SP1) installed. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Restart requirement
You do not have to restart your computer after you install this hotfix. However, the Microsoft Exchange Information Store service must be restarted when you install this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 09-Dec-2004 03:41 6.5.7232.59 3,627,008 Excdo.dll
Hotfix installation information
After users apply this hotfix, they may have to wait until the end of the month before they stop experiencing the symptoms that are described in the "Symptoms" section. This is because the EXCDO component keeps free/busy information cached until the last day of the month. The free/busy cache is rebuilt on the first day of the month.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.
MORE INFORMATION
For additional information about using Auto Accept Agent, click the following article number to view the article in the Microsoft Knowledge Base:
883130 The Auto Accept Agent Deployment and Administration Guide is now available
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Additional query words: xadm OL
Keywords: kbqfe kbhotfixserver kbexchdirectory kbexchange2003presp2fix kbfix kbbug KB886760
