Article ID: 886652
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
SYMPTOMS
On a server cluster that is running Microsoft Windows Server 2003, you experience both the following symptoms:
- A network name resource does not come online.
- Both the following events appear in the System log in Event Viewer:
Additionally, the following error is logged in the Cluster.log:
This logged message provides information about the resource and network name that causes the failure.
CAUSE
This problem occurs if the following conditions are true:
- You have a network name resource with Kerberos enabled.
- This name of the computer object that corresponds to the Kerberos-enabled network name resource of the cluster is located in an organizational unit that has a forward slash character in its name.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 06-Oct-2004 21:27 5.2.3790.221 450,560 Clusres.dll
Windows Server 2003, 64-Bit Edition
Date Time Version Size File name Platform ------------------------------------------------------------------------ 06-Oct-2004 21:29 5.2.3790.221 1,074,176 Clusres.dll IA-64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how to deploy Cluster Services in Windows Server 2003, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/C14FD478-397A-47EB-AE15-0BE4C5A322E01033.mspx
For additional information about the Cluster network name resource, click the following article number to view the article in the Microsoft Knowledge Base:
302389 Description of the properties of the Cluster network name resource in Windows Server 2003
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: cluster Network Name online kerberos MSCS
Keywords: kbqfe kbhotfixserver kbwinserv2003presp1fix kbbug kbfix kbtshoot kbprb KB886652
