Microsoft KB Archive/886283

Knowledge Base

An error occurs after you configure Microsoft CRM 1.2 to use a non-U.S. currency number grouping format

Article ID: 886283

Article Last Modified on 6/2/2006

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APPLIES TO

• Microsoft CRM 1.2

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SYMPTOMS

After you configure Microsoft Business Solutions CRM 1.2 to use a non-U.S. currency number grouping format such as # ###,00, an error occurs. This error occurs when you try to enter fractional sales quotas for a Microsoft CRM user account. For example, this error occurs when you enter a fractional sales quota such as 0,10. This problem occurs in the U.S. English version of Microsoft CRM 1.2. When the error occurs, you receive the following error message:

"An Error has occurred. For more information, contact your system administrator."

CAUSE

This error occurs when you try to set a fractional sales quota for a Microsoft CRM user account where one of the following conditions is true:

• The user account has sales quotas that are set in the U.S. currency format (#,###.00).
• Sales objects were saved and owned by the user account before you changed the currency format. These sales objects include orders, invoices, and quotes.

RESOLUTION

Microsoft CRM has a fix for this problem that is part of a cumulative update. The cumulative update information is described in the following Microsoft Knowledge Base article:

904435 Update Rollup 2 is available for Microsoft CRM 1.2

WORKAROUND

To work around this problem, you can return the currency format to the U.S. format. Returning the currency format to the U.S. format lets you enter a fractional sales quota for Microsoft CRM user accounts. (The U.S. currency format is #,###.00.)

MORE INFORMATION

Steps to reproduce the problem

To reproduce the problem, you must use a Microsoft CRM user account that has the Administrator role and that also has a Microsoft CRM license. If you need detailed instructions to perform one of the steps in this procedure, see the Microsoft CRM 1.2 User's Guide.

1. Verify that the currency number grouping format is #,###.00.
2. Configure sales quotas for a Microsoft CRM user to use the U.S. currency format.
3. Create an order, and then assign this order to a Microsoft CRM user account that has a sales quota that uses the U.S. currency format.
4. On the Menu toolbar, click GoTo, click Home, and then click Settings.
5. Click System Customization, and then click System Settings.
6. In the Set how amounts are displayed in the system area, click # ###,00 in the Number Grouping list.
7. Click OK.
8. On the Menu toolbar, click GoTo, click Home, and then click Settings.
9. Click Business Unit Settings, and then click Salespeople With Quotas.
10. Double-click the Microsoft CRM user account.
11. Click Quotas.
12. Click the All Fiscal Years tab.
13. Click Manage Quotas.
14. Type a fractional currency amount in the Quota box for a fiscal period.
15. Click OK.

Keywords: kbqfe kbmbsmigrate kbhotfixserver kbmbsadministration kbmbscustomization KB886283

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