Article ID: 885827
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
SYMPTOMS
When you use Microsoft Windows Management Instrumentation (WMI) to query and to collect information about computers in your environment, some results that are returned from the Win32_OperatingSystem WMI class are incorrect. This problem affects some page file results and some virtual memory-related results. Specifically, the results for the following properties are incorrect:
- SizeStoredInPagingFiles: Instead of the correct value, the property reports the commit limit.
- FreeSpaceInPagingFiles: Reports the commit limit minus the committed bytes. This result is the value that the FreeVirtualMemory property should be reporting.
- FreeVirtualMemory: Reports the sum of the available physical memory and the incorrect FreeSpaceInPagingFiles property value.
- TotalVirtualMemorySize: Reports the sum of the physical memory and the incorrect SizeStoredInPagingFiles property value. Therefore, physical memory is counted two times.
RESOLUTION
Microsoft Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name --------------------------------------------------------- 14-Sep-2004 16:14 5.2.3790.210 1,326,080 Cimwin32.dll
Windows Server 2003, 64-bit editions
Date Time Version Size File name --------------------------------------------------------- 14-Sep-2004 16:07 5.2.3790.210 4,889,088 Cimwin32.dll
Microsoft Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must be running Windows 2000 Service Pack 3 or a later version.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 14-Sep-2004 09:50 1.50.1085.6974 1,093,727 Cimwin32.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the Win32_OperatingSystem WMI class, visit the following Microsoft Developer Network (MSDN) Web site:
For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbwinserv2003presp1fix kbbug kbfix kbwin2000presp5fix KB885827
