Article ID: 885466
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
A user is running Microsoft Office Outlook 2003 in cached mode. The user connects to a Microsoft Exchange 2000 Server mailbox, and then the user deletes an item from his or her mailbox. Then, the user synchronizes his or her mailbox with the Exchange server. The deleted item still appears when the user recovers deleted items in Outlook 2003. This behavior occurs even though you have configured Exchange 2000 Server not to keep deleted items. To do this, you have set the Keep deleted items for (days) setting to 0 in Exchange 2000 Server.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this hotfix requires that you install Microsoft Exchange 2000 Server Service Pack 3 and the following Exchange 2000 Server post-Service Pack 3 update:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
Restart requirement
You do not have to restart your computer after you install this hotfix. However, the Microsoft Exchange Information Store is restarted automatically when you install this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------------------
21-Dec-2004 05:09 6.0.6617.33 2,330,624 Mdbmsg.dll
21-Dec-2004 06:05 6.0.6617.33 4,698,112 Store.exe
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
Additional query words: XADM
Keywords: kbqfe kbhotfixserver kbexchowa kbexchstore kbfix kbexchange2000presp4fix kbbug KB885466
