Article ID: 885449
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Web Edition
SYMPTOMS
When you add a new keyboard layout in a Microsoft Windows Server 2003-based Windows Preinstallation Environment (Windows PE), and then you try to configure the new keyboard layout, the operation is unsuccessful.
CAUSE
This problem occurs because Windows Server 2003 cannot locate the Windows folder that contains the .dll file for the new keyboard layout. When you configure a new keyboard layout, Windows Server 2003 makes sure that the .dll file for the keyboard layout is present in the Windows folder of the local hard disk. However, in a Windows Server 2003-based Windows PE, the Windows folder is located either on a Windows PE CD-ROM or in a remote location if you are using Windows PE on a Remote Installation Services (RIS) server. In this scenario, when you try to configure a new keyboard layout, Windows Server 2003 searches for the Windows folder but cannot locate it.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes. For additional information about how to apply a security update in Windows PE, click the following article number to view the article in the Microsoft Knowledge Base:
828217 How to apply the 824146 security patch to your Windows Preinstallation Environment
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003 64-bit editions
Date Time Version Size File name Platform ---------------------------------------------------------------------- 21-Sep-2004 05:36 5.2.3790.215 4,957,184 Win32k.sys IA-64
Windows Server 2003 32-bit editions
Date Time Version Size File name Platform --------------------------------------------------------------------- 21-Sep-2004 18:16 5.2.3790.215 1,814,528 Win32k.sys x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about the Windows Preinstallation Environment, visit the following Microsoft Web site:
For additional information about how to create a Windows PE CD-ROM, click the following article numbers to view the articles in the Microsoft Knowledge Base:
303891 How to create a custom startup WinPE CD-ROM in Windows XP
304992 How to boot the Windows Preinstall Environment from a RIS Server by using PXE-enabled clients
For additional information about standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB885449
