Article ID: 885414
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
When you use Active Directory Users and Computers to try to move mailboxes from a server that is running Microsoft Exchange Server 2003, you cannot move the mailboxes. Additionally, an Error event that is similar to the following Error event may be logged in the Application log on the computer that is running Exchange Server 2003:
Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8506
Description:
Unable to move mailbox <Mailbox Name>.
A problem occurred while getting the properties for a message.
Internal parent folder ID: <Folder ID>; Message ID: <Message ID>; Error code: 0xfffffa1d.
Run ISINTEG to check for any problem in the database <Database Name>
Additionally, users cannot accept or decline meeting requests or send e-mail messages that have attachments. Users may also receive the following error message:
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Because of file dependencies, you must have Exchange 2003 Service Pack 1 (SP1) installed to apply this hotfix.
836993 How to obtain the latest service packs for Exchange Server 2003
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 21-Jun-2005 03:00 6.5.7233.28 3,261,952 Mdbmsg.dll 04-Jun-2005 01:56 3,304 Redir.asp 21-Jun-2005 03:33 6.5.7233.28 5,176,832 Store.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Additional query words: XADM
Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbbug kbpubtypekc KB885414
