Microsoft KB Archive/883554

Knowledge Base

You receive an error message when you install IntelliType Pro or IntelliPoint or when you start the IntelliType Pro Bluetooth Connection Wizard on a computer that is running Windows XP with Service Pack 2

Article ID: 883554

Article Last Modified on 11/23/2005

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APPLIES TO

• Microsoft IntelliPoint 5.1
• Microsoft IntelliPoint Software 4.9
• Microsoft IntelliType Pro 5.1
• Microsoft IntelliType Pro software version 2.3

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SYMPTOMS

You may receive an error message in the following situations:

• You install Microsoft IntelliType Pro or Microsoft IntelliPoint on a computer that is running Microsoft Windows XP with Service Pack 2.
• You start the IntelliType Pro Bluetooth Connection Wizard on a computer that has been upgraded to Windows XP Service Pack 2.

The following is the error message that you receive:

Intellitype Pro Bluetooth Connection Wizard has a known compatibility issue with this version of Windows. For an update that is compatible with this version of Windows, contact www.microsoft.com/hardware

CAUSE

Changes that are introduced in Windows XP Service Pack 2 require updates for the following software versions:

• IntelliPoint version 4.9
• IntelliPoint version 5.1
• IntelliType Pro version 2.3
• IntelliType Pro version 5.1

RESOLUTION

To resolve this issue, obtain and then install the following software:

• IntelliPoint version 5.2 or later versions
• IntelliType Pro version 5.2 or later versions

For additional information about how to download and install IntelliPoint 5.2 or IntelliType Pro version 5.2, visit the following Microsoft Web site:

http://www.microsoft.com/hardware/mouseandkeyboard/Download.mspx

Additional query words: XPSP2 SP2

Keywords: kbtshoot KB883554

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