Article ID: 883419
Article Last Modified on 11/5/2007
APPLIES TO
- Microsoft Exchange Server 2003 Standard Edition
- Microsoft Exchange Server 2003 Enterprise Edition
SYMPTOMS
When you try to use the Microsoft Exchange Server 2003 Service Pack 1 (SP1) Recover Mailbox Data feature to restore a Microsoft Exchange Server 2003 mailbox from a Recovery Storage Group, you may receive the following error message:
CAUSE
This issue may occur when the mailbox name contains a comma (,) character. Mailbox names may contain a comma character if the Display Name field has a "Last Name, First Name" format. The Exchange Server 2003 SP1 Recover Mailbox Data feature locates mailboxes by using the Display Name field.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this software update.
Hotfix replacement information
This hotfix is not replaced by any later hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 26-Aug-2004 19:44 6.5.7232.31 21,659,648 Exadmin.dll 31-Jul-2004 23:39 6.5.6980.94 20,480 Exhotfix.dll
WORKAROUND
To work around this issue, use the Microsoft Exchange Server Mailbox Merge Wizard (Exmerge.exe) to restore information from a Recovery Storage Group to the mailbox of the user in the regular storage group.
For information about how to obtain and to use the Exmerge.exe tool, visit the following Microsoft Web site:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Exchange Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kberrmsg kbfix kbbug KB883419
