Microsoft KB Archive/875517

Knowledge Base

FIX: You receive an "Object required" error message when you open a virtual catalog in Commerce Server 2002

Article ID: 875517

Article Last Modified on 11/15/2007

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APPLIES TO

• Microsoft Commerce Server 2002 Standard Edition
• Microsoft Commerce Server 2002 Service Pack 1
• Microsoft Commerce Server 2002 Service Pack 2
• Microsoft Commerce Server 2002 Service Pack 3

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SYMPTOMS

When you open a virtual catalog in Microsoft Commerce Server 2002, you receive the following error message:

An error has occurred while loading.

When you click Show Details, you receive the following error message:

Number: 0x1A8
Description: Object required
Source: Microsoft VBScript runtime error

Note When you build the virtual catalog, the base category is not included in the virtual catalog.

CAUSE

The problem occurs when the category name in a base category has a parenthesis character ("( )").

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.

To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:

http://go.microsoft.com/?linkid=6294451

Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version     Size     File name
   ----------------------------------------------------
   28-Jul-2004  05:21  4.5.3818.0  954,468  Catalog.dll

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Steps to reproduce the behavior

Create a base catalog

1. Open the Commerce Server Business Desk (Bizdesk).
2. On the Catalogs menu, click Catalog Definition Designer.
3. On the toolbar, click New, and then type Color in the Name box.
4. In the Available properties list, click Color, click Add, and then click Save & Back.
5. Click Catalog Editor, click New on the toolbar, and then click New Base Catalog.
6. Type the following information:

   In this box	Type the following
   Name	Base
   Currency	Afghani - AFA
   Product unique ID	Artist
   Product variant unique ID	Author

7. Click Save & Back.
8. Click the Base catalog that you created, and then click Open Catalog on the toolbar.
9. Click Categories, click New, and then type the following information:

   In this box	Type the following
   Name	Blue(L)
   Description	Blue(L)

10. Click Save & Back, and then click Back.

Create a virtual catalog

1. On the toolbar, click New, and then click New Virtual Catalog.
2. Type the following information:

   In this box	Type the following
   Name	Virtual
   Currency	Afghani - AFA

3. Click Save & Back.
4. Click the virtual catalog that you created, and then click Open Catalog on the toolbar.
5. In the Include/Exclude pane, click New.
6. In the Catalog box, click Catalog Picker, click Base catalog, and then click Select.
7. In the Rule list, click Include Catalog, and then click Done.
8. Click Save & Back.
9. Select the virtual catalog that you created, and then click Rebuild on the toolbar.
10. In the Rebuild Catalog dialog box, click OK.
11. Click the Virtual catalog, and then click Open Catalog.
    
    You receive the error message that is mentioned in the "Symptoms" section.

Keywords: kbbug kbfix kbqfe kbcommserv2002presp4fix kbhotfixserver KB875517

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