Microsoft KB Archive/875486

Knowledge Base

You receive a "Cannot display the page" error message when you click the links that are displayed in your Favorites list in Windows XP Help and Support Center or or Windows Server 2003 Help and Support Center

Article ID: 875486

Article Last Modified on 10/13/2005

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APPLIES TO

• Microsoft Windows XP Home Edition
• Microsoft Windows XP Professional
• Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
• Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
• Microsoft Windows Server 2003, Standard Edition (32-bit x86)
• Microsoft Windows Server 2003, Web Edition

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SYMPTOMS

When you open your Favorites list in Microsoft Windows XP Help and Support Center or Microsoft Windows Server 2003 Help and Support Center, the following symptoms may occur:

• You may receive the following error message when you click the links that are displayed:

  Cannot display the page.
  
  The page you are trying to view cannot be displayed. This may be because:

  • If you are trying to view this content over the network, there may be network congestion or a problem with your connection.
  • There might be an error in the page's address.
  • The page might not be available.

  Please check your network connection or try another page.

• The links are not displayed correctly. For example, the text that is displayed does not correspond to the title of a Help topic or of a page in the Help and Support Center. The link may be similar to one of the following:

  ms-its:C:\WINDOWS\Help\howto.chm::/EXEC=SciCalc,calc.exe, CHM=ntshared.chm
  FILE=alt_url_windows_component.htm

  ms-its:C:\WINDOWS\Help\ntcmds.chm::/CHM=NTCmds.chm META=a_copy;a_move;a_dir;a_attrib;a_diskcopy;a_if;a_NTCmds

CAUSE

This issue occurs when you add links to your Favorites list in Windows XP Help and Support Center or in Windows Server 2003 Help and Support Center that Windows XP or Windows Server 2003 do not support for use in the Favorites list. This issue can occur when you right-click a link and then click Add To Favorites. Windows XP and Windows Server 2003 do not support Web URLs, such as http://www.microsoft.com. Also, Windows XP and Windows Server 2003 do not support shortcuts, such as a shortcut to the Calculator. Windows XP and Windows Server 2003 only support Help and Support Center topics in the Favorites list.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

There is currently no resolution for this problem. To remove a link that does not work, click the link, and then click Remove.

Keywords: kberrmsg kbtshoot kbnofix kbprb KB875486

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