Article ID: 872764
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Service Pack 4
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you open the Scheduled Tasks folder on your Microsoft Windows 2000-based computer, this folder may contain items that cannot be identified. Specifically, these Scheduled Tasks folder items have no names, and the icons for these items represent unknown file types.
Additionally, when you try to view the properties of the Scheduled Tasks folder, the Explorer.exe process may crash and the following events may be logged in the Application log:
Event 1
Event Type: Error
Event Source: Winlogon
Event ID: 1002
Description: The shell stopped unexpectedly and Explorer.exe was restarted.
Event 2
Event Type: Information
Event Source: DrWatson
Event ID: 4097
Description: The application, explorer.exe, generated an application error.
The error occurred on Date @ Time.
The exception generated was c0000005 at address 6AC236A9 (I_NetScheduleJobGetInfo)
CAUSE
This problem occurs in the following scenario:
- The update that is described in the following Microsoft Knowledge Base article is installed on the Windows 2000-based computer:
817534 At.exe command does not run in every instance where it is scheduled in Task Scheduler
- A user account with administrator permissions logs on to the computer and creates one or more scheduled tasks.
- A different user account that does not have administrator permissions logs on to the computer and views the Scheduled Tasks folder.
Note To view the Scheduled Tasks folder, click Start, click Programs, click Accessories, click System Tools, and then click Scheduled Tasks.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Windows 2000 Service Pack 4 and the update that is described in Knowledge Base article 817534 are required to apply this hotfix.
Restart requirement
You must restart your computer after you apply this hotfix.
Note If the Task Scheduler service is not running, you do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 08-Sep-2004 10:17 4.71.2195.6972 218,896 Mstask.dll 08-Sep-2004 06:29 4.71.2195.6972 122,128 Mstask.exe
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: scheduler
Keywords: kbbug kbfix kbwin2000presp5fix kbhotfixserver kbqfe KB872764
