Article ID: 871242
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Tablet PC Edition
- Microsoft Windows XP Media Center Edition 2002
- Microsoft Windows XP Professional for Itanium-based systems
SYMPTOMS
After you install security update 839645 (MS04-024), you may again experience symptoms that were addressed by hotfix 830411. For example, you may experience one or more of the following symptoms:
- When you move your mouse pointer over a file that is located on a network share, the information that is displayed in the ToolTip may not be complete. For example, when the file is located on the local computer, the ToolTip may display the following categories:
- Type
- Author
- Title
- Subject
- Date Modified
- Size
When the same file is viewed from a remote computer, the ToolTip displays only the following three categories:
- Type
- Date Modified
- Size
- If many users access the same file server at the same time, you may experience sharing violations or an increase in network traffic.
For additional information about hotfix 830411, click the following article number to view the article in the Microsoft Knowledge Base:
830411 ToolTips do not display complete information about files that are located on a network share
For additional information about security update 839645 (MS04-024), visit the following Microsoft Web site:
CAUSE
This problem occurs because security update 839645 (MS04-024) does not include hotfix 830411.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Important If you did not previously require or deploy hotfix 830411, it is unlikely that you require this hotfix (871242).
Prerequisites
Windows XP Service Pack 1 (SP1) and security update 839645 (MS04-024) are required. For additional information about security update 839645 (MS04-024), visit the following Microsoft Web site:
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix replaces hotfix 830411.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 12-Jul-2004 21:34 6.0.2800.1575 921,600 Comctl32.dll 12-Jul-2004 21:36 1,812 Controls.man 12-Jul-2004 21:36 621 Comctl.man 12-Jul-2004 21:34 6.0.2800.1575 82,432 Fldrclnr.dll 12-Jul-2004 21:34 5.1.2600.1552 1,184,256 Ole32.dll 12-Jul-2004 21:34 3.50.5019.0 569,344 Oleaut32.dll 12-Jul-2004 21:34 5.1.2600.1551 535,552 Rpcrt4.dll 12-Jul-2004 21:34 5.1.2600.1550 265,728 Rpcss.dll 12-Jul-2004 21:34 6.0.2800.1575 8,351,744 Shell32.dll 12-Jul-2004 21:34 5.1.2600.1575 681,984 Sxs.dll 11-Jul-2004 19:44 5.1.2600.1575 594,432 Xpsp2res.dll 11-Jul-2004 08:27 390 Branches.inf 12-Jul-2004 21:58 13,131 Kb871242.cat 12-Jul-2004 21:35 368 Updatebr.inf 12-Jul-2004 21:47 7,952 Update_sp1qfe.inf
Windows XP, 64-bit editions
Date Time Version Size File name Platform -------------------------------------------------------------------------- 12-Jul-2004 21:37 6.0.2800.1575 2,639,360 Comctl32.dll IA-64 12-Jul-2004 21:39 1,813 Controls.man 12-Jul-2004 21:39 623 Comctl.man 12-Jul-2004 21:37 6.0.2800.1575 130,560 Fldrclnr.dll IA-64 12-Jul-2004 21:37 5.1.2600.1551 4,341,760 Ole32.dll IA-64 12-Jul-2004 21:37 3.50.5017.0 3,969,024 Oleaut32.dll IA-64 12-Jul-2004 21:37 5.1.2600.1551 2,318,336 Rpcrt4.dll IA-64 12-Jul-2004 21:37 5.1.2600.1551 785,920 Rpcss.dll IA-64 12-Jul-2004 21:37 6.0.2800.1575 14,386,688 Shell32.dll IA-64 12-Jul-2004 21:37 5.1.2600.1575 2,034,176 Sxs.dll 10-Jul-2004 12:47 5.1.2600.1575 593,920 Xpsp2res.dll 12-Jul-2004 21:34 6.0.2800.1575 82,432 Wfldrclnr.dll x86 12-Jul-2004 21:34 5.1.2600.1552 1,184,256 Wole32.dll 12-Jul-2004 21:34 3.50.5019.0 569,344 Woleaut32.dll 12-Jul-2004 21:34 5.1.2600.1551 510,464 Wrpcrt4.dll x86 12-Jul-2004 21:34 6.0.2800.1575 8,351,744 Wshell32.dll x86 12-Jul-2004 21:34 5.1.2600.1575 681,984 Wsxs.dll x86 11-Jul-2004 19:44 5.1.2600.1575 594,432 Wxpsp2res.dll x86 10-Jul-2004 01:43 390 Branches.inf 12-Jul-2004 21:58 15,602 Kb871242.cat 12-Jul-2004 21:38 368 Updatebr.inf 12-Jul-2004 21:47 8,997 Update_sp1qfe.inf
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbwinxpsp2fix kbwinserv2003presp1fix kbwinxppresp2fix kbfix kbbug kbhotfixserver kbqfe KB871242
