Article ID: 870632
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
- Microsoft Exchange 2000 Enterprise Server
SYMPTOMS
On your Microsoft Exchange 2000 Server computer, the Microsoft Exchange Information Store service (Store.exe) quits unexpectedly (crashes).
CAUSE
This problem may occur if Exchange tries to convert an e-mail message that has an attachment that uses the application/mac-binhex40 MIME content-type. If the mac-binhex40 encoded file is corrupted, the Microsoft Exchange Information Store service may crash when it tries to convert the attached file to MAPI format.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
Because of file dependencies, this hotfix requires Exchange 2000 Server Service Pack 3 (SP3) and the August 2004 Exchange 2000 Server post-SP3 update rollup.
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
870540 Availability of the August 2004 Exchange 2000 Server post-Service Pack 3 update rollup
Restart requirement
You do not have to restart your computer after you apply this hotfix. However, the Microsoft Exchange Information Store service is automatically stopped and then restarted when you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
---------------------------------------------------------
09-Jul-2004 03:52 6.0.6608.0 262,144 Exmime.dll
09-Jul-2004 02:59 6.0.6608.0 2,310,144 Mdbmsg.dll
09-Jul-2004 03:50 6.0.6608.0 4,677,632 Store.exe
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
MORE INFORMATION
For additional information about Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbfix kbexchange2000presp4fix kbbug KB870632
