PSS ID Number: 867764
Article Last Modified on 8/4/2004
The information in this article applies to:
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, 64-Bit Enterprise Edition
SYMPTOMS
After you restart your Microsoft Windows Server 2003-based computer, your Volume Shadow Copy service snapshots are lost.
CAUSE
This problem may occur if the difference (diff) area volume is not available within a certain time period after startup.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 22-Jul-2004 03:19 5.2.3790.193 273,920 Swprv.dll 19-Jul-2004 18:26 5.2.3790.193 116,736 Volsnap.sys 22-Jul-2004 03:19 5.2.3790.193 544,768 Vssapi.dll 19-Jul-2004 18:26 5.2.3790.193 663,552 Vssvc.exe 22-Jul-2004 03:19 5.2.3790.193 18,432 Vss_ps.dll 19-Jul-2004 19:16 5.2.3790.193 48,128 Ws03res.dll
Windows Server 2003, 64-Bit Edition
Date Time Version Size File name Platform ------------------------------------------------------------------------- 22-Jul-2004 03:19 5.2.3790.193 706,048 Swprv.dll IA-64 19-Jul-2004 10:26 5.2.3790.193 348,672 Volsnap.sys 22-Jul-2004 03:19 5.2.3790.193 1,351,168 Vssapi.dll IA-64 19-Jul-2004 10:27 5.2.3790.193 1,793,536 Vssvc.exe IA-64 22-Jul-2004 03:19 5.2.3790.193 28,160 Vss_ps.dll IA-64 19-Jul-2004 08:20 5.2.3790.193 47,616 Ws03res.dll IA-64 22-Jul-2004 03:19 5.2.3790.193 544,768 Wvssapi.dll x86 22-Jul-2004 03:19 5.2.3790.193 18,432 Wvss_ps.dll x86 19-Jul-2004 19:16 5.2.3790.193 48,128 Wws03res.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: VSS Snapshots deleted lost reboot
Keywords: kbBug kbfix kbQFE kbWinServ2003preSP1fix KB867764
Technology: kbWinServ2003Ent kbWinServ2003Ent64bit kbWinServ2003Ent64bitSearch kbWinServ2003EntSearch kbWinServ2003Search kbWinServ2003St kbWinServ2003Web
