Article ID: 867699
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Storage Server 2003
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you swap a dynamic disk on your Microsoft Windows Server 2003-based computer while the computer is running, Logical Disk Manager may stop responding (hang) or may report an error. In this scenario, the following events appear in Event Viewer:
Event Log Description:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7034
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description:
The Logical Disk Manager Administrative Service service terminated unexpectedly. It has done this 2 time(s).
For more information, see Help and Support Center at http://support.microsoft.com.
Event Type: Error
Event Source: Virtual Disk Service
Event Category: None
Event ID: 10
Date: Date
Time: Time
User: N/A
Computer: Computer_Name
Description:
Unexpected provider failure. Restarting the service may fix the problem. Error code: 80042420@02000034
For more information, see Help and Support Center at http://support.microsoft.com.
CAUSE
After you remove the disk that you want to swap out, an access violation occurs in the Dmadmin service when Logical Disk Manager rescans the disk.
Note Logical Disk Manager performs this rescan to change the disk's state to Missing after you remove it.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix replaces hotfix 837814.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 12-Jun-2004 00:02 5.2.3790.183 340,480 Dmconfig.dll
Windows Server 2003, 64-bit edition
Date Time Version Size File name Platform ------------------------------------------------------------------------ 11-Jun-2004 23:57 5.2.3790.183 946,176 Dmconfig.dll IA-64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: hot-swap hotswap hotplug hot-plug hot pluggable
Keywords: kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB867699
