Knowledge Base

When you open the recurring appointment series in OWA, you may notice that all the appointments are scheduled to start one hour later than the original start time in Exchange 2000 and in Exchange 2003

Article ID: 867475

Article Last Modified on 10/25/2007

APPLIES TO

Microsoft Exchange 2000 Server Standard Edition
Microsoft Exchange Server 2003 Enterprise Edition
Microsoft Exchange Server 2003 Standard Edition

Notice

SYMPTOMS

Consider the following scenario:

You create a recurring appointment by using Microsoft Outlook Web Access (OWA).
On the computer that you are using to create the appointment, the time zone is set to (GMT +02:00) Jerusalem, and the Automatically adjust clock for daylight savings check box is selected.

When you open the recurring appointment series, you may notice that all the appointments in the series are scheduled to start one hour later than the original start time. For example, you use OWA to create a recurring appointment that occurs from 10:00 A.M. to 10:30 A.M. every Wednesday. When you open the appointment series in OWA or in Microsoft Outlook, the appointments in the series may be scheduled to occur from 11:00 A.M. to 11:30 A.M.

CAUSE

This problem occurs if the following conditions are true:

You create a recurring appointment that occurs before and after the daylight saving time change.
The daylight saving time change has taken effect.
The time zone on the computer that is running Microsoft Exchange is set to (GMT +02:00) Jerusalem.

RESOLUTION

Exchange Server 2003

Service pack information

To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Exchange 2000 Server

To resolve this problem, you must apply this hotfix on all the Exchange 2000 computers that have the time zone set to (GMT +02:00) Jerusalem.

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date           Time    Version         Size        File name
   ---------------------------------------------------------------------
   23-Aug-2004    20:46   6.0.6617.1      3,919,872   Cdoex.dll        
   23-Aug-2004    20:46   6.0.6617.1      3,596,288   Excdo.dll        
   31-Jul-2004    23:39   6.5.6980.94        20,480   Exhotfix.dll     
   23-Aug-2004    20:37   6.0.6617.1      2,174,976   Exoledb.dll      
   23-Aug-2004    20:46   6.0.6617.1        524,288   Madfb.dll        
   23-Aug-2004    23:47                       2,158   Exhotfix.cdf
   31-Jul-2004    23:39   6.5.6980.94        20,480   Exhotfix.dll

Note Because of file dependencies, this software update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3).

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

301378 How to obtain the latest Exchange 2000 Server service pack

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Microsoft Exchange Server 2003 Service Pack 2.

Additional query words: OL Jerusalem OWA Outlook appointment

Keywords: kbqfe kbhotfixserver kbexchange2003presp2fix kbfix kbexchange2000presp4fix kbbug KB867475

Microsoft KB Archive/867475

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