Article ID: 843280
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
After you use the AT tool (At.exe) to schedule a task, the task may not run as you expect. If you view the task with the Scheduled Tasks tool, you may see the following error status in the Status column of the Scheduled Tasks folder:
Note To start the Scheduled Tasks tool, click Start, point to All Programs, point to Accessories, point to System Tools, and then click Scheduled Tasks
Additionally, the Schedlgu.txt log file may contain an entry that is similar to the following entry:
Note To view the Schedlgu.txt log file, follow these steps:
- Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Scheduled Tasks.
- On the Scheduled Tasks menu, click Advanced, and then click View Log.
This symptom may occur when all the following conditions are true:
- The task is configured not to interact with the desktop. When you use the AT tool to schedule a non-interactive task, the non-interactive task does not use the interactive parameter.
- The AT Service account is configured to log on with a user account instead of with the System account.
Note To view the AT Service account, follow these steps:
- Click Start, point to All Programs, point to Accessories, point to System Tools, and then click Scheduled Tasks.
- On the Scheduled Tasks menu, click Advanced, and then click AT Service Account.
- You connect to the computer with a Terminal Service session. Additionally, the Terminal Service session is logged on as the same user account that is configured for the AT service.
CAUSE
This problem occurs because the following conditions are true:
- The AT service tries to run non-interactive tasks in a specific context.
- The specific context is that of the user account session.
- The user account session is connected to the computer that is using Terminal Services.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 64-bit
Date Time Version Size File name Platform ----------------------------------------------------------------- 06-Jul-2004 21:18 5.2.3790.186 539,648 Schedsvc.dll IA-64 06-Jul-2004 21:13 5.2.3790.186 180,224 Wschedsvc.dll x86
Windows Server 2003
Date Time Version Size File name ------------------------------------------------------- 07-Jul-2004 00:13 5.2.3790.186 180,224 Schedsvc.dll
WORKAROUND
To work around this problem, do not log on to a Terminal Service session with the same user account that is configured for the Task Scheduler service.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB843280
