Knowledge Base

"Error 0x80040301" when you try to move a mailbox in Exchange Server 2003 Service Pack 1

Article ID: 843279

Article Last Modified on 10/30/2007

APPLIES TO

Microsoft Exchange Server 2003 Service Pack 1

SYMPTOMS

When you try to move a mailbox to another mailbox store in Microsoft Exchange Server 2003 Service Pack 1 (SP1), the mailbox move operation is unsuccessful. When you view the log file information that is available after you complete the Exchange Task Wizard, you notice the following error code:

Error 0x80040301

Additionally, you see all the following errors in the application event log: Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 1008
User: Username
Computer: ComputerName
Description: Unable to move mailbox 'UserName'. Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider. ID no: 80040301-0000-00000000 For more information, click <http://search.support.microsoft.com/search/?adv=1>.

Event Type: Error
Event Source: MSExchangeAdmin
Event Category: Move Mailbox
Event ID: 9172
User: Username
Computer: ComputerName
Description: Failed to copy messages to the destination mailbox store. Error: An unexpected, unknown error has occurred. MAPI or an unspecified service provider. ID no: 80040301-0000-00000000 For more information, click <http://search.support.microsoft.com/search/?adv=1>.

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8505
User: Username
Computer: ComputerName
Description: Unable to move mailbox UserName. A problem occurred while getting the properties for a folder. Folder name: Inbox; Error code: 0x80040301. Run ISINTEG to check for any problem in the database "First Storage Group\Mailbox Store (COMPUTERNAME)". For more information, click <http://search.support.microsoft.com/search/?adv=1>.

CAUSE

This problem may occur if the following conditions are true:

You used the Microsoft Exchange Mailbox Merge program (Exmerge.exe) to migrate data from Microsoft Exchange Server 5.5 mailboxes in a different Exchange organization.
During the Exmerge.exe process, you selected the option to extract associated folder messages from the source information store and to import those messages to the target information store. For example, in the Source Server dialog box, you clicked Options, and then you clicked to select the Associated folder messages check box on the Data tab.

Note Associated folder messages are used to store folder rules and views.

In this scenario, when you try to move a mailbox that has been migrated by using Exmerge.exe, the move operation is not successful if the mailbox contains a message copy rule or a message move rule that is corrupted.

RESOLUTION

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

Exchange Server 2003 Service Pack 1(SP1).

Restart requirement

You must restart the information store service on the Exchange Server computer.

Hotfix replacement information

This hotfix does not replace any other software updates.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

   Date         Time   Version            Size    File name
   --------------------------------------------------------------
   27-Jun-2004  04:18  6.5.6980.94        20,480  Exhotfix.dll     
   13-Jul-2004  03:11  6.5.7232.14     3,215,360  Mdbmsg.dll       
   13-Jul-2004  19:03  6.5.7232.14     5,129,728  Store.exe

Hotfix installation information

After you install this hotfix, the following new registry values are introduced:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\MSExchangeIS\ParametersPrivate

Note This value contols whether Exchange Server ignores a failure to move a copy rule or a move rule.

Entry name: Ignore Bad Copy/Move Rule
Entry type: REG_DWORD
Entry data: 0 or 1

Note This value controls whether Exchange Server ignores a bad OOF rule.

Entry name: Ignore Bad OOF Rule
Entry type: REG_DWORD
Entry data: 0 or 1

If this Ignore Bad Copy/Move Rule registry entry is set to a value other than zero, Exchange Server ignores a failure to move a copy rule or a move rule. When you enable this Ignore Bad Copy/Move Rule registry entry, the following new event is generated when Exchange Server ignores a failure to move a copy rule or a move rule:

Event Type: Error
Event Source: MSExchangeIS Mailbox Store
Event Category: Move Mailbox
Event ID: 8534
User: UserName
Computer: ComputerName
Description: A problem occurred while getting the properties for Copy/Move rule for Test User. Error code: -2147221233. Try to clear the rules or run ISINTEG to check for any problem in the database "First Storage Group\Mailbox Store (BUG241341)". For more information, click http://search.support.microsoft.com/search/?adv=1.

WORKAROUND

To work around this problem, try to remove the copy rules or the move rules from the mailbox before you move that mailbox. Additionally, run the Isinteg utility against the mailbox store to determine whether any problems exist in the database.

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

MORE INFORMATION

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates