Article ID: 843186
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows Management Instrumentation 1.5
SYMPTOMS
When you run a custom Windows Management Instrumentation (WMI) decoupled provider program on your Microsoft Windows 2000-based computer, the Winmgmt.exe process unexpectedly stops responding (hangs). Therefore, your computer also stops responding.
CAUSE
This problem occurs if multiple WMI calls are generated when an initialization deadlock occurs in the decoupled provider.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 31-Jul-2004 03:36 5.2.3790.1227 245,248 Wmidcad.dll 31-Jul-2004 03:35 5.2.3790.1227 31,232 Wbemdc.dll 31-Jul-2004 06:28 5.2.3790.1227 94,720 Wmiutils.dll
The hotfix that is described in this article includes the hotfixes that are described in the following articles in the Microsoft Knowledge Base:
332207 WMI: Output parameters are not returned by decoupled method provider
821234 WMI decoupled provider does not forward status
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: fix wmi decoupled provider asynchronous WMI queries
Keywords: kbqfe kbhotfixserver kbmgmtservices kbwinservperf kbbug kbfix kbwinserv2003presp1fix KB843186
