Article ID: 842766
Article Last Modified on 10/25/2006
APPLIES TO
- Microsoft Systems Management Server 2003
SYMPTOMS
The Manage Site Accounts tool is included in the Microsoft Systems Management Server 2003 Administration Feature Pack. When you try to use the Manage Site Accounts tool to add a new client connection account, the account creation process is unsuccessful. Additionally, you receive an error message that is similar to the following:
You may experience these symptoms when you try to add a new account. For example, you type a command that is similar to the following at a command prompt:
msac.exe -add machinename domain\account smsclientconnection -pa password -v
CAUSE
This problem typically occurs when no SMS 2003 client connection accounts have been created in the SMS 2003 site before you run the Manage Site Accounts tool.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Systems Management Server. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
288239 How to obtain the latest Systems Management Server 2.0 service pack
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
File information
For more information about how to install this hotfix, see the "More Information" section.
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 15-May-2004 11:05 2.50.2726.101 602,112 Msac_setup.exe 15-May-2004 16:05 2.50.2726.101 11,264 Msa_res.dll 15-May-2004 16:05 2.50.2726.101 446,464 Sms_msa.dll 29-Jan-2004 15:50 2.50.2726.27 114,688 Msac.exe 29-Jan-2004 15:50 2.50.2726.27 29,696 Msac_res.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
This problem was first corrected in Systems Management Server 2003 Service Pack 1.
WORKAROUND
To work around this problem, you can manually add an SMS client account in the SMS 2003 site before you run the Manage Site Accounts tool. To do this, follow these steps:
- Click Start, point to Programs, point to Systems Management Server, and then click SMS Administrator Console.
- In the SMS Administrator Console, expand the following nested nodes:
- Site Database (
SiteCode-SiteName) - Site Hierarchy
SiteCode-SiteName- Site Settings
- Connection Accounts
- Site Database (
- Right-click the Client folder, click New, and then click Windows User Account.
- In the Connection Account Properties dialog box, click Set.
- In the Windows User Account dialog box, enter an existing domain account and password, click OK, and then click OK again.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
Installation instructions
To install this hotfix, follow these steps on each computer where the SMS 2003 Administrator console is installed:
- Create a shared folder in a location that is accessible by your computer and that has the SMS Administrator console installed.
- Copy the Msac_setup.exe hotfix file to the shared folder.
- Log on to the computer that is running the SMS Administrator console. To log on, use an account that has administrative credentials.
- Close the SMS Administrator console if it is open.
- Connect to the shared folder that contains the hotfix, double-click the Msac_setup.exe file, and then follow the instructions.
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbfix kbbug kbqfe kbsmstopazfix kbhotfixserver KB842766
