Article ID: 842506
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
SYMPTOMS
If you use the tsshutdn command with the /reboot option on a remote console session to restart a Microsoft Windows Server 2003-based terminal server, the server may not restart, and you may receive the following error message:
CAUSE
This problem may occur after you use the change logon command to disable user logins for all client sessions.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit editions
Date Time Version Size File name Platform ----------------------------------------------------------------- 07-Jun-2004 23:25 5.2.3790.181 540,672 Winlogon.exe x86
Windows Server 2003, 64-bit editions
Date Time Version Size File name Platform ----------------------------------------------------------------- 07-Jun-2004 10:36 5.2.3790.181 638,464 Winlogon.exe IA-64
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information about the change logon command, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/15A2F502-1FA3-4D3B-A74B-CEC04EE52D061033.mspx
For additional information about the tsshutdn command, visit the following Microsoft Web site:
http://technet2.microsoft.com/windowsserver/en/library/E370FB1D-E259-4369-8AFA-25320831A40D1033.mspx
For additional information about how to use the tsshutdn command, click the following article number to view the article in the Microsoft Knowledge Base:
320188 How to use the tsshutdn command to shut down a terminal server in Windows 2000 Terminal Services
For additional information about how to use the change logon command, click the following article number to view the article in the Microsoft Knowledge Base:
320183 How to turn off logons to a terminal server by using the change logon command in Windows 2000
For additional information about the standard terminology that is used to describe Microsoft software updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbprb kbbug kbfix kbwinserv2003presp1fix KB842506
