Article ID: 842354
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Commerce Server 2002 Standard Edition
- Microsoft Commerce Server 2002 Service Pack 1
- Microsoft Commerce Server 2002 Service Pack 2
- Microsoft Commerce Server 2002 Service Pack 3
SYMPTOMS
In Microsoft Commerce Server 2002, you may notice that the product sales report shows sales that occur in an unknown category. This behavior occurs because the Catalog Data Transformation Services (DTS) task does not export all products in virtual catalogs to the Data Warehouse. This behavior causes unknowns to appear in the report if that product had been previously purchased.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
Commerce Server 2002 Service Pack 3 (SP3)
Restart requirement
You do not have to restart the computer after applying this hotfix.
Hotfix replacement information
This hotfix replaces Q842352.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 14-May-2004 17:51 4.5.3811.0 1,127,146 Cdtstasks.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
You may also see products in an unknown category if a product was ordered from a virtual catalog and then was removed later from that virtual catalog. This hotfix will not prevent this behavior. To avoid this behavior, delete products from the base catalog instead of removing them from the virtual catalog. When you delete a product from a base catalog, the deletedproducts table is updated for the base catalog and for any virtual catalogs that the product belongs to.
Keywords: kbbug kbfix kbqfe kbcommserv2002presp4fix kbhotfixserver KB842354
