Article ID: 841825
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Exchange 2000 Server Standard Edition
SYMPTOMS
When you try to restart the information store service, Store.exe may stop unexpectedly.
CAUSE
This problem may occur when there is a race condition during the dismount store operation.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Component: Exchange\MDB\SESSION
Prerequisites
Because of file dependencies, this update requires Microsoft Exchange 2000 Server Service Pack 3 (SP3). For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
301378 How to obtain the latest Exchange 2000 Server service pack
Additionally, this update requires the August 2004 Exchange 2000 Server Post-Service Pack 3 update that is described in the following Microsoft Knowledge Base article:
870540 Availability of the August 2004 Exchange 2000 Server Post-Service Pack 3 Update Rollup
File information
The global version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name
--------------------------------------------------
23-Jul-2004 19:59 6.0.6614.0 2,310,144 Mdbmsg.dll
23-Jul-2004 20:50 6.0.6614.0 4,685,824 Store.exe
STATUS
Microsoft has confirmed that this is a problem in Microsoft Exchange 2000 Server.
Keywords: kbqfe kbhotfixserver kbfix kbexchange2000presp4fix kbbug KB841825
