Article ID: 841187
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you try to use the Removable Storage service to manage a tape drive on your Microsoft Windows Server 2003-based server, you may not be able to successfully mount the drive. In this scenario, you receive one of the following error messages:
If you view the properties for the tape drive by using the Removable Storage service, the tape drive may have two tabs that have the same name:
Device Information
Additionally, each Device Information tab may display a different firmware revision number.
CAUSE
This problem occurs when you update the firmware for the tape drive. After the drive has been updated, Removable Storage may not be able to obtain the device serial number for the tape drive. In this scenario, Removable Storage uses the device instance name. But because the device has been updated, the device instance name has been changed. Removable Storage then creates a new device and a new drive, but it associates this information with the old device library entry. Therefore, an association is created in that entry between the two drives. This association may prevent the tape drive from being mounted correctly.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name -------------------------------------------------------------- 03-May-2004 17:06 5.2.3790.169 177,152 Ntmsdba.dll 03-May-2004 17:06 5.2.3790.169 444,928 Ntmssvc.dll 22-Apr-2004 01:46 5.2.3790.165 46,592 Ws03res.dll
Windows Server 2003 64-Bit Edition
Date Time Version Size File name Platform -------------------------------------------------------------------- 03-May-2004 17:00 5.2.3790.169 452,096 Ntmsdba.dll IA-64 03-May-2004 17:00 5.2.3790.169 1,273,344 Ntmssvc.dll IA-64 22-Apr-2004 01:18 5.2.3790.165 46,080 Ws03res.dll IA-64 22-Apr-2004 01:46 5.2.3790.165 46,592 Wws03res.dll x86
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: win2k3 win2003 RSM Manager
Keywords: kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB841187
