Article ID: 840668
Article Last Modified on 10/25/2007
APPLIES TO
- Microsoft Exchange Server 2003 Enterprise Edition
- Microsoft Exchange Server 2003 Standard Edition
SYMPTOMS
When you view the E-mail Addresses tab in the username Properties dialog box of a user in the Active Directory Users and Computers tool, you notice that many Lotus Notes proxy addresses appear in the E-mail addresses list. Additionally, the number of Lotus Notes proxy addresses increases for this user account every time that the Microsoft Exchange Server 2003 Recipient Update Service runs.
CAUSE
This problem occurs if both of the following conditions are true:
- The user account does not have a first name or a last name specified in the
usernameProperties dialog box in the Active Directory Users and Computers tool. - The Lotus Notes Address proxy e-mail address specifies the first name and last name variables. For example, you use a Lotus Notes proxy address that is similar to the following:
Note The g variable stands for "given name" (first name), and the s variable stands for "surname" (last name).
&g&s/First Administrative Group/corp@contoso.com
This problem occurs because when the Recipient Update Service runs in the domain, it examines the current proxy addresses to determine if they have been modified. In the scenario where you stamp a proxy address that specifies the last name and the first name but the user account does not have a last name or a first name, the Recipient Update Service determines that this proxy address has been modified. Therefore, it creates an additional Lotus Notes proxy address every time that it runs.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Exchange Server 2003. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
836993 How to obtain the latest service packs for Exchange Server 2003
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required to install this hotfix.
Restart requirement
You do not have to restart your computer after you install this hotfix. However, all the following services are automatically stopped and then restarted when you install this hotfix:
- MSExchangeMTA
- MSExchangeIS
- MSExchangeSA
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 05-May-2004 02:32 6.5.6980.87 38,912 Ntspxgen.dll
WORKAROUND
To work around this problem, manually remove the extra Lotus Notes proxy addresses.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Exchange Server 2003 Service Pack 2.
MORE INFORMATION
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
817903 New naming schema for Exchange Server software update packages
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: XADM
Keywords: kbqfe kbfix kbbug kbexchange2003presp1fix kbhotfixserver KB840668
