Article ID: 840646
Article Last Modified on 6/27/2007
APPLIES TO
- Microsoft Operations Manager 2000 Service Pack 1
SYMPTOMS
Your Microsoft Operations Manager (MOM) 2000 Data Access Server/Consolidator-Agent Manager (DCAM) or agent computers may be unstable, and access violation errors may occur. The following messages are logged in the application log on the DCAM:
Event Type: Error
Event Source: OnePoint Operations
Event Category: None
Event ID: 9015
Date: 4/7/2004
Time: 12:27:45 PM
Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.
Thread Id: 0xde0
Thread Name: EventIns
Exception code: 0x00000000c0000005
Exception description: Access Violation
Exception address: 77FCD428
Exception flags: 0x10
Event Type: Error
Event Source: OnePoint Operations
Event Category: None
Event ID: 9015
Date: 4/7/2004
Time: 12:25:09 PM
Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.
Thread Id: 0xde4
Thread Name: AgntCnf
Exception code: 0x00000000c0000005
Exception description: Access Violation
Exception address: 77FCB137
Exception flags: 0x0
Event Type: Error
Event Source: OnePoint Operations
Event Category: None
Event ID: 9015
Date: 4/7/2004
Time: 12:22:04 PM
Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.
Thread Id: 0xe74
Thread Name: SecSockHnd1270:3
Exception code: 0x00000000c0000005
Exception description: Access Violation
Exception address: 77FCD973
Exception flags: 0x0
Event Type: Error
Event Source: OnePoint Operations
Event Category: None
Event ID: 9015
Date: 4/7/2004
Time: 11:33:37 AM
Description: The Microsoft Operations Manager 2000 service (OnePointService.exe) received an unexpected exception.
Thread Id: 0xed0
Thread Name: AgntCnf
Exception code: 0x00000000c0000005
Exception description: Access Violation
Exception address: 77FCD428
Exception flags: 0x0
If the problem exists on an agent, the following messages are logged in the application on the agent:
CAUSE
This problem may occur when the DCAM or Agent computer processes unexpected data from an event, such as data that does not end with a NULL value from an agent computer.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that this article describes. Apply this hotfix only to systems that are experiencing this specific problem.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------- 19-Apr-2004 21:28 4.0.1300.17 391,282 Eemntevent.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about the terminology that is used in this article, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbserver kberrmsg kbeventservice kbevent kbperformance kbfix kbbug KB840646
