Article ID: 840371
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
SYMPTOMS
When a user logs off from a session on a terminal server (a server that has Terminal Server enabled) that is running either Microsoft Windows 2000 or Microsoft Windows Server 2003, the Spoolsv.exe file consumes a large percentage of processor time for a short time.
CAUSE
This problem occurs when a user gains access to the Windows terminal server by using a Citrix Metaframe client and has redirected client printers. When the user logs off the terminal server, the spooler service is notified that redirected printers have to be purged. The spooler service then notifies every session's Winlogon service that a printer has to be cleared. Every Winlogon service then queries the spooler service for an update, and this causes high processor usage from the spooler service.
RESOLUTION
Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003
Date Time Version Size File name -------------------------------------------------------------- 09-Apr-2004 20:11 5.2.3790.159 311,296 Localspl.dll 09-Apr-2004 20:11 5.2.3790.121 80,896 Spoolss.dll
Windows Server 2003, 64-bit editions
Date Time Version Size File name -------------------------------------------------------------- 09-Apr-2004 20:13 5.2.3790.159 857,600 Localspl.dll 09-Apr-2004 20:13 5.2.3790.121 233,472 Spoolss.dll
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, Microsoft recommends that you wait for the next Windows 2000 service pack that contains this hotfix.
To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 07-Apr-2004 20:19 0.2.0.1 138,000 Faxui.dll 24-Mar-2004 02:17 5.0.2195.6898 242,448 Gdi32.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 07-Apr-2004 20:19 5.0.2195.6920 252,688 Localspl.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 24-Mar-2004 02:17 5.0.2195.6895 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 05-Feb-2004 20:18 5.0.2195.6896 5,869,056 Sp3res.dll 07-Apr-2004 20:19 5.0.2195.6876 80,144 Spoolss.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 11-Mar-2004 02:37 5.0.2195.6897 1,720,368 Win32k.sys 19-Jun-2003 20:05 5.0.2195.6681 97,040 Win32spl.dll 11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe 07-Apr-2004 20:19 5.0.2195.6920 243,984 Winsrv.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 11-Mar-2004 02:37 5.0.2195.6897 1,720,368 Win32k.sys 07-Apr-2004 20:19 5.0.2195.6920 243,984 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: Win2k3 win2k win2003 win2000 spooler cpu
Keywords: kbqfe kbhotfixserver kbbug kbfix kbwinserv2003presp1fix KB840371
