Article ID: 840174
Article Last Modified on 8/29/2007
APPLIES TO
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows XP Professional for Itanium-based systems
- Microsoft Windows XP Professional
- Microsoft Windows XP Home Edition
SYMPTOMS
You may experience one or both of the following symptoms when you use the Unimodem 5 telephony service provider in Microsoft Windows XP.
Symptom A
If a connection is put in the LINECALLSTATE_DIALTONE call state after a lineDial function message is sent, the lineDrop function does not disconnect the call.
Symptom B
If a connection is already in the LINECALLSTATE_DIALTONE call state when the lineDial function is called, a PHONE_CLOSE message is sent, and the phone device handle is no longer valid.
CAUSE
Cause A
This problem in symptom A occurs because the lineDrop function does not expect the connection to be in the LINECALLSTATE_DIALTONE call state after a lineDial function message is sent. Therefore, an error occurs when the lineDrop function is called.
Cause B
This problem in symptom B occurs because an IOCTL_MODEM_GET_DLE command that is sent by the Unimdmat.dll file does not complete correctly. Therefore, the Unimodem service processes this command as a failure of either the hardware or the driver. In response, the Unimdmat.dll file sends a PHONE_CLOSE message to the Telephony API (TAPI) program.
RESOLUTION
Service pack information
To resolve this problem, obtain the latest service pack for Microsoft Windows XP. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
322389 How to obtain the latest Windows XP service pack
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 64-bit editions
Date Time Version Size File name -------------------------------------------------------------- 08-Jun-2004 16:40 5.1.2600.1539 459,264 Unimdm.tsp 08-Jun-2004 16:28 5.1.2600.1539 190,464 Wunimdm.tsp
Windows XP, 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 08-Jun-2004 16:28 5.1.2600.1539 190,464 Unimdm.tsp
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was first corrected in Microsoft Windows XP Service Pack 2.
MORE INFORMATION
Universal modem driver (Unimodem)
The universal modem driver (Unimodem) provides services for data modems, for fax modems, and for voice modems. These services are provided so that users and software developers do not have to learn or maintain modem Attention (AT) commands. AT commands are used to dial, to answer, and to configure modems. Unimodem performs these tasks by using files that specify the AT command sets and that specify the expected responses for modems. These files typically have a file name extension of .inf. Unimodem supports both voice and data. Therefore, a modem can be used as a speaker phone, as an answering machine, for data and fax functions, and for other useful purposes.
Telephony API (TAPI)
The Telephony API (TAPI) program is a set of Microsoft Win32 function calls and Component Object Model (COM) interfaces that are used by telephony applications. These function calls are processed internally by TAPI and cause calls to service providers that control the hardware that the telephony program requires.
Microsoft Windows XP Professional includes the following TAPI versions that are compatible with earlier versions:
- TAPI 3.1 is compatible with TAPI 3.0.
- TAPI 2.2 is compatible with TAPI 2.1.
REFERENCES
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbqfe kbhotfixserver kbwinxpsp2fix kbwinxppresp2fix kbfix kbpending kbbug KB840174
