Article ID: 839858
Article Last Modified on 9/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
You open an application, such as Microsoft Word, on a client computer that is running Microsoft Windows 2000. After you do this, you try to print from the application to a printer that is connected to a Novell print server. However, when you click Print in the application, the Print dialog box requires 60 seconds to display.
This problem occurs when the length of the printer name together with the length of the server name (\\ServerName\PrinterName) is more than 31 characters.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
| File name | File version | File size | Date | Time | Platform |
|---|---|---|---|---|---|
| Comdlg32.dll | 5.0.3900.6864 | 225,552 | 29-Mar-2004 | 06:03 | x86 |
WORKAROUND
To work around this problem, shorten the combined length of the printer name and the server name to be less than 31 characters.
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information about this problem, click the following article number to view the article in the Microsoft Knowledge Base:
169131 Print Setup dialog box may take a long time to display when the default printer name is more than 32 characters long
For more information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbbug kbfix kbhotfixserver kbqfe kbwin2000presp5fix kbpubtypekc KB839858
