Article ID: 839229
Article Last Modified on 10/23/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition
- Microsoft Windows Server 2003, 64-Bit Datacenter Edition
- Microsoft Windows Server 2003, Datacenter Edition (32-bit x86)
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you start multiple Web-based programs or Component Object Model-based programs, some of the programs may stop responding for 30 seconds. After 30 seconds, you may receive the following error message:
CAUSE
This problem occurs when the programs are running on a computer that has dual processors and that is running Microsoft Windows Server 2003 or Microsoft Windows 2000. A race condition is created when the programs try to access the same resource and one or more of the programs cannot access the resource.
RESOLUTION
Windows Server 2003 hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, x86 build
Date Time Version Size File name ---------------------------------------------------------- 30-Jul-2004 00:09 5.2.3790.196 2,407,424 Ntkrnlmp.exe 29-Jul-2004 23:40 5.2.3790.196 2,064,896 Ntkrnlpa.exe 29-Jul-2004 23:40 5.2.3790.196 2,108,928 Ntkrpamp.exe 30-Jul-2004 00:18 5.2.3790.196 2,207,744 Ntoskrnl.exe 30-Jul-2004 00:13 5.2.3790.196 1,813,504 Win32k.sys
Windows Server 2003, IA-64 build
Date Time Version Size File name Platform ------------------------------------------------------------------- 29-Jul-2004 21:02 5.2.3790.196 5,604,864 Ntkrnlmp.exe IA-64 29-Jul-2004 20:46 5.2.3790.196 4,954,624 Win32k.sys
Windows 2000 hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services phone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 19-Jun-2003 20:05 5.0.2195.6660 233,744 Gdi32.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 10-Jul-2004 22:37 5.0.2195.6958 335,120 Msgina.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 10-Jul-2004 05:36 5.0.2195.6958 1,631,760 Win32k.sys 11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 10-Jul-2004 05:36 5.0.2195.6958 1,631,760 Win32k.sys 25-Sep-2003 18:08 5.0.2195.6826 243,984 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: VB COMobjs win2k win2000 Web app Web application COM
Keywords: kbdownload kbbug kbfix kbcomctrls kbqfe kbcomservices kbwin2000presp5fix kbwinserv2003presp1fix kbhotfixserver KB839229
