Article ID: 839210
Article Last Modified on 11/4/2007
APPLIES TO
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
- Microsoft Windows XP Home Edition
- Microsoft Windows XP Professional
- Microsoft Windows XP Professional for Itanium-based systems
SYMPTOMS
When you start your computer from a Microsoft Windows Preinstall Environment (WinPE) CD-ROM, or from a Microsoft Windows Server 2003 CD-ROM, by using a USB CD-ROM device, the computer may restart. You may receive the following Stop error message on a blue screen:
CAUSE
This problem may occur when USB devices are re-enumerated after the device detection stage of setup. This action causes the USB CD-ROM device not to be found in the list of available boot devices when the computer starts.
RESOLUTION
Windows Server 2003
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows Server 2003 service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 64-bit editions
Date Time Version Size File name Platform ----------------------------------------------------------------------- 21-Jul-2004 16:03 5.2.3790.196 5,604,864 Ntkrnlmp.exe IA-64
Windows Server 2003, 32-bit editions
Date Time Version Size File name Platform ----------------------------------------------------------------------- 21-Jul-2004 16:17 5.2.3790.196 2,407,424 Ntkrnlmp.exe x86 21-Jul-2004 15:50 5.2.3790.196 2,064,896 Ntkrnlpa.exe x86 21-Jul-2004 15:50 5.2.3790.196 2,108,928 Ntkrpamp.exe x86 21-Jul-2004 16:05 5.2.3790.196 2,207,744 Ntoskrnl.exe x86
Windows XP
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Windows XP service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have Windnows XP service pack 2 installed to apply this hotfix.
Restart requirement
You do have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows XP, 64-bit editions
Date Time Version Size File name Platform --------------------------------------------------------------------- 04-May-2004 20:14 5.1.2600.1524 5,830,400 Ntkrnlmp.exe IA-64 04-May-2004 20:14 5.1.2600.1524 5,773,568 Ntoskrnl.exe IA-64
Windows XP, 32-bit editions
Date Time Version Size File name -------------------------------------------------------------- 04-May-2004 19:13 5.1.2600.1524 1,912,320 Ntkrnlmp.exe 04-May-2004 19:13 5.1.2600.1524 1,968,128 Ntkrnlpa.exe 04-May-2004 19:13 5.1.2600.1524 1,940,480 Ntkrpamp.exe 04-May-2004 21:33 5.1.2600.1524 2,064,256 Ntoskrnl.exe
Note After you download this hotfix, you must rebuild the WinPE,Windows Server 2003 and Windows XP images to include these files and then burn a new CD-ROM. For more information about rebuilding a WinPE image, visit the following Microsoft Web site:
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: usbport
Keywords: kbwinxpsp2fix kberrmsg kbwinservsetup kbbug kbfix kbwinserv2003presp1fix kbqfe kbhotfixserver KB839210
