Article ID: 838417
Article Last Modified on 6/2/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
If you try to install Microsoft Windows 2000 when the program is integrated with Windows 2000 Service Pack 4 (SP4), the Windows 2000 installation process appears to be completed successfully. However, when you restart the computer to finish the installation process, a Stop error that is similar to the following is logged to the Usbd.sys file:
CAUSE
This problem occurs if you install Windows from a CD-ROM drive that is connected to a universal serial bus (USB) port on the computer. In this scenario, the Usbd.sys USB driver tries to access a memory location after that memory location has been released.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
260910 How to obtain the latest Windows 2000 service pack
Restart requirement
You must restart your computer after you install this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name --------------------------------------------------------- 07-Dec-2004 12:37 5.0.2195.7008 20,752 Usbd.sys 02-Dec-2004 10:32 5.0.2195.7006 40,560 Usbhub.sys 02-Dec-2004 10:32 5.0.2195.7006 22,768 Usbser.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For additional information about how hotfix packages are named, click the following article number to view the article in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: bluescreen BSOD crash slipstream slip-stream
Keywords: kbbug kbfix kbqfe kbwin2000presp5fix kbhotfixserver KB838417
