Knowledge Base

The Mailbox Merge Wizard stops unexpectedly in Exchange 2003

Article ID: 837941

Article Last Modified on 10/25/2007

APPLIES TO

Microsoft Exchange Server 2003 Standard Edition
Microsoft Exchange Server 2003 Enterprise Edition

SYMPTOMS

When you use the Microsoft Exchange Server 2003 Mailbox Merge Wizard (Exmerge.exe) to extract data from mailboxes on a Microsoft Exchange computer, Exmerge.exe may stop unexpectedly when you merge this data.

CAUSE

This problem may occur if you run Exmerge.exe from a batch file, and if you use the numthreads switch to specify the exact number of threads that you want Exmerge.exe to use in multithreaded mode. The final thread may be stopped unexpectedly if the size of the mailboxes that the final thread must process is larger than the size of the mailboxes in a previous thread.

RESOLUTION

Service pack information

To resolve this problem, obtain the latest service pack for Microsoft Exchange Server 2003. For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

836993 How to obtain the latest service packs for Exchange Server 2003

Hotfix information

A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that is described in this article. Only apply it to systems that are experiencing this specific problem. This hotfix may receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next Microsoft Exchange Server 2003 service pack that contains this hotfix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=support

Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart your computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.

 Date         Time   Version           Size     File name    Platform
 ------------------------------------------------------------------------
 21-Mar-2004  07:14  6.5.6980.79       538,624  Exmerge.exe     x86

STATUS

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section. This problem was corrected in Exchange Server 2003 Service Pack 1.

MORE INFORMATION

For additional information, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates