Article ID: 837381
Article Last Modified on 11/15/2007
APPLIES TO
- Microsoft Commerce Server 2002 Standard Edition
SYMPTOMS
In Microsoft Commerce Server 2002, the Web Log Import Data Transformation Services (DTS) task may fail although a valid log file to be imported does exist. When this problem occurs, the following error message is logged in the application log:
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
You must have Commerce Server 2002 Service Pack 2 installed to apply this hotfix.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------- 05-Mar-2004 18:11 4.5.0.3359 553,069 Csdwdtslogimports.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
In rare circumstances, if a computer that is running Microsoft Internet Information Services 6.0 is under heavy load, hits from the first few seconds of the next day are logged to the log file of the previous day at the time of rollover.
The Commerce Server Web Log Import DTS task uses a log file mask to determine which log files have already been imported. If you have selected the all logs since last import option on the Import Criteria tab in the Import Web Server Logs dialog box, and a previously imported log file contains hits from the next day, the log file mask does not show this log file as matching the criteria to be imported, and the error message that is mentioned in the "Symptoms" section is logged in the application log.
In this hotfix, the log file mask has been modified so that the log file in this scenario matches the criteria to be imported.
For additional information about the terminology that is used to describe Microsoft product updates, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional query words: Logfile Buffer problem
Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbqfe kbbug kbfix kbcommserv2002presp3fix KB837381
