Article ID: 836008
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Web Edition
- Microsoft Windows Server 2003, Standard Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you try to install Microsoft Windows Server 2003 to a hard disk that is connected to a Hewlett-Packard (HP) ProLiant Smart Array 6404 controller, you may experience one of the following symptoms:
- When you try to perform a new Windows Server 2003 installation by using the Windows Server 2003 CD-ROM as a startup disk, hard disks that are connected to the Smart Array 6404 controller are not listed as possible locations for Windows installation.
- When you perform an upgrade installation of Windows Server 2003, you can start installing Windows to a drive that is connected to the Smart Array 6404 controller. However, when the Setup program restarts your computer, the computer stops responding, and then you receive the following error message on a blue screen:
CAUSE
The version of the SCSI miniport driver (Cpqissm.sys) for the HP Smart Array 5x and 6x controllers that is included with Windows Server 2003 does not correctly support the Smart Array 6404 controller. The updated version of this driver from Hewlett-Packard has the same name as the driver that is included with Windows Server 2003. Because both drivers have the same name, the Setup program uses the driver that is included with Windows Server 2003.
Note The updated Hewlett-Packard version of this driver does correctly support this controller.
RESOLUTION
To resolve this issue, download the following hotfix package. To use the updated driver that is contained in this hotfix, create a Windows Server 2003 distribution file share, and then replace the existing driver with the updated driver that is contained in this hotfix. For more information about how to replace the driver on the Windows Server 2003 CD-ROM, click the following article number to view the article in the Microsoft Knowledge Base:
814847 How to slipstream hotfixes that replace pre-existing driver files
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003, 32-bit versions
Date Time Version Size File name ----------------------------------------------------------- 19-Feb-2004 08:29 5.48.0.32 16,384 Cpqcissm.sys
Windows Server 2003 64-Bit Edition
Date Time Version Size File name ----------------------------------------------------------- 19-Feb-2004 08:28 5.48.0.64 49,664 Cpqcissm.sys
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB836008
