Article ID: 835998
Article Last Modified on 12/31/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
When you use the PrinterAdmin tool (Prnadmin.dll) to programmatically install a third-party printer driver that has a print processor on a remote Microsoft Windows 2000-based computer, you may receive the following error message:
You do not receive this error message if you use Prnadmin.dll to programmatically install the same printer driver on the local computer.
CAUSE
This problem occurs because the print processor is not copied to the remote computer during the install operation. The printer driver is installed successfully on the remote computer, but the print processor is not installed successfully.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
To apply this hotfix, you must have Windows 2000 Service Pack 4 installed on your computer.
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name ----------------------------------------------------------- 10-Jul-2004 05:36 5.0.2195.6958 1,631,760 Win32k.sys 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 19-Jun-2003 20:05 5.0.2195.6660 233,744 Gdi32.dll 24-Mar-2004 02:17 5.0.2195.6824 42,256 Basesrv.dll 19-Jun-2003 20:05 5.0.2195.6702 381,712 Printui.dll 11-Jul-2004 19:37 0.2.0.1 138,000 Faxui.dll 04-Jun-2004 23:13 5.0.2195.6935 5,887,488 Sp3res.dll 24-Mar-2004 02:17 5.0.2195.6892 90,264 Rdpwd.sys 11-Jul-2004 19:37 5.0.2195.6959 66,320 Ntprint.dll 11-Jul-2004 19:37 5.0.2195.6958 244,496 Winsrv.dll 11-Jul-2004 19:37 5.0.2195.6958 335,120 Msgina.dll 11-Mar-2004 02:37 5.0.2195.6898 181,520 Winlogon.exe 24-Mar-2004 02:17 5.0.2195.6824 54,544 Mpr.dll 11-Jul-2004 19:37 5.0.2195.6960 256,784 Localspl.dll 11-Jul-2004 19:37 5.0.2195.6938 80,144 Spoolss.dll 19-Jun-2003 20:05 5.0.2195.6681 97,040 Win32spl.dll 05-Aug-2003 22:14 5.0.2195.6794 385,808 Userenv.dll 24-Mar-2004 02:17 5.0.2195.6897 403,216 User32.dll 24-Mar-2004 02:17 5.0.2195.6897 742,160 Kernel32.dll 10-Jul-2004 05:36 5.0.2195.6958 1,631,760 Win32k.sys 11-Jul-2004 19:37 5.0.2195.6958 244,496 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
REFERENCES
For more information about Prnadmin.dll, see the Prnadmin.doc file in the Windows 2000 Resource Kit.
For more information about the Windows 2000 Resource Kit, visit the following Microsoft Web site:
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New naming schema for Microsoft Windows hotfix packages
For additional information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB835998
