Article ID: 835965
Article Last Modified on 11/9/2006
APPLIES TO
- Microsoft Server Appliance Kit 2.01
SYMPTOMS
In Windows Powered NAS 2.01, when you use either the shutdown functionality or the restart functionality in the Web UI, the system does not shut down.
The problem does not occur when you log on locally, or when you log on by using Terminal Services.
CAUSE
This problem is caused by an interaction between Windows Powered NAS and the Remote Procedure Call process (Rpcss.dll).
RESOLUTION
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
- Windows Powered NAS 2.01 Service Pack 1a
- The hotfix that is described in the following Microsoft Knowledge Base article:
829589 FIX: RPC on Windows 2000 Server returns random "access denied" or "invalid security" error messages to the client
Restart requirement
You do not have to restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Size File name ------------------------------------------------------------------------ 09-Mar-2004 02:13 267,264 Windows_2000_for_nas_2.01_sp1a-kb835965.msi
MORE INFORMATION
Only the following two Windows APIs can shut down or restart a computer:
- ExitWindowsEx: This API requires an interactive user.
- InitiateSystemShutdownEx This API works with built-in accounts, but requires that the user physically turn off the computer.
Windows 2000 did not always enforce the interactive user requirement of the ExitWindowsEx API. Security update 824141 (MS03-045) corrects a buffer overrun in the ListBox and the ComboBox controls and also causes the ExitWindowsEx API to enforce the interactive user requirement. Enforcing the interactive user requirement causes inconsistencies in scheduled, immediate, and software update restarts. Hotfix 835965 corrects this inconsistency by changing to the InitiateSystemShutdownEx API. However, the API change alters the shutdown behavior of the Windows Powered NAS server and now prevents the user from using the WebUI to schedule a remote shutdown or restart. To turn off the server remotely, the user must now use a Terminal Services session to shut down the server.
Keywords: kbqfe kbhotfixserver kbfix kbbug kbprb KB835965
