Article ID: 835609
Article Last Modified on 7/24/2007
APPLIES TO
- Microsoft Windows Server 2003, Enterprise Edition (32-bit x86)
- Microsoft Windows Server 2003, Enterprise x64 Edition
SYMPTOMS
When you try to use the Add Printer Wizard to add a printer to a virtual server that is part of a Microsoft Windows Server 2003 cluster, you may receive an error message that is similar to the following after the Add Printer Wizard is completed:
When you install a Xerox driver to the Virtual Node, you may also receive the following error message:
The driver is not installed.
CAUSE
This problem may occur if you try to install a third-party printer driver that includes a print processor.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next service pack that contains this hotfix.
To resolve this problem, submit a request to Microsoft Online Customer Services to obtain the hotfix. To submit an online request to obtain the hotfix, visit the following Microsoft Web site:
Note If additional issues occur or any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. To create a separate service request, visit the following Microsoft Web site:
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Windows Server 2003 64-bit editions
Date Time Version Size File name Platform ----------------------------------------------------------------- 17-Jun-2004 15:53 5.2.3790.183 860,160 Localspl.dll IA-64 17-Jun-2004 15:53 5.2.3790.171 236,544 Ntprint.dll IA-64 17-Jun-2004 15:53 5.2.3790.161 233,472 Spoolss.dll IA-64 17-Jun-2004 15:57 5.2.3790.171 88,576 Wntprint.dll x86
Windows Server 2003 32-bit editions
Date Time Version Size File name ------------------------------------------------------- 17-Jun-2004 15:57 5.2.3790.183 312,320 Localspl.dll 17-Jun-2004 15:57 5.2.3790.171 88,576 Ntprint.dll 17-Jun-2004 15:57 5.2.3790.161 80,896 Spoolss.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
MORE INFORMATION
Print processors are user-mode dynamic-link libraries that are responsible for converting the spooled data of a print job to a format that can be sent to a print monitor. Print processors are also responsible for handling program requests to pause, to resume, and to cancel print jobs.
Note It has been confirmed that the same error message that is mentioned in the Symptoms section may occur even after you install this hotfix. This problem occurs when you use some third-party printer drivers. To work around this problem if you use the Hewlett-Packard (HP) LaserJet 4300 printer with Windows Server 2003, HP technical support recommends that you install the HP LaserJet 4100 driver instead of the LaserJet 4300 driver.
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
REFERENCES
For more information, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwinserv2003presp1fix KB835609
