Article ID: 835596
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows 2000 Datacenter Server
SYMPTOMS
When you send a print job to a printer that is hosted by a computer that is running Microsoft Windows 2000 Server, you do not receive a print notification that the print job has completed.
CAUSE
This problem may occur if you have installed the hotfix that is described in the following Knowledge Base article:
828035 MS03-043: Buffer overrun in Messenger service could allow code execution
Note This problem occurs only if the 828035 hotfix is installed on both the client and the server.
This problem occurs because, after you install the 828035 hotfix, the Messenger service on the server is turned off, and the Messenger service on the client computer is turned on.
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
The hotfix that is described in Knowledge Base article 828035.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 03-Feb-2004 18:50 5.0.2195.6896 97,552 Wkssvc.dll
WORKAROUND
To work around this problem, turn on the Messenger service on the computer that is running Windows 2000 Server. To do this, follow these steps:
- Click Start, point to Programs, point to Administrative Tools, and then click Services.
- In the list of services, right-click Messenger, and then click Properties.
- Click the General tab.
- In the Startup type list, click Automatic, click Apply, and then click OK.
- Right-click Messenger, and then click Start.
Note If you turn on the Messenger service, and you are not behind a firewall, you may receive unwanted messages on you computer.
For additional information about unwanted Windows Messenger messages, click the following article number to view the article in the Microsoft Knowledge Base:
330904 Messenger service window that contains an Internet advertisement appears
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB835596
