Article ID: 835481
Article Last Modified on 10/26/2006
APPLIES TO
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Professional Edition
- Microsoft Windows 2000 Advanced Server
SYMPTOMS
After you start up a Microsoft Windows 2000-based computer that is running the DaVinsi Pointsec for PC hard disk encryption software, and you type your Pointsec userID and password, the computer may stop responding. You may receive the following Stop error message:
CAUSE
This problem occurs when your computer uses the Intel 830M video driver and a Pointsec-encrypted hard disk that uses the NTFS file system.
The problem does not occur when any one of the following conditions is true:
- The computer uses the VGA video driver.
- You start the computer in Safe Mode.
- The Pointsec-encrypted hard disk uses the FAT file system.
For more information about the DaVinsi Pointsec for PC program, visit the following DaVinsi Web site:
RESOLUTION
Hotfix information
A supported hotfix is now available from Microsoft, but it is only intended to correct the problem that this article describes. Apply it only to systems that are experiencing this specific problem.
To resolve this problem, contact Microsoft Product Support Services to obtain the hotfix. For a complete list of Microsoft Product Support Services telephone numbers and information about support costs, visit the following Microsoft Web site:
Note In special cases, charges that are ordinarily incurred for support calls may be canceled if a Microsoft Support Professional determines that a specific update will resolve your problem. The usual support costs will apply to additional support questions and issues that do not qualify for the specific update in question.
Prerequisites
No prerequisites are required.
Restart requirement
You must restart your computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace any other hotfixes.
File information
The English version of this hotfix has the file attributes (or later) that are listed in the following table. The dates and times for these files are listed in coordinated universal time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time tool in Control Panel.
Date Time Version Size File name -------------------------------------------------------------- 12-Feb-2004 01:17 5.0.2195.6824 42,256 Basesrv.dll 21-Sep-2003 00:45 5.0.2195.6824 236,304 Cmd.exe 12-Feb-2004 01:17 5.0.2195.6882 222,992 Gdi32.dll 12-Feb-2004 01:17 5.0.2195.6897 711,952 Kernel32.dll 12-Feb-2004 01:17 5.0.2195.6824 54,032 Mpr.dll 12-Feb-2004 01:17 5.0.2195.6895 334,608 Msgina.dll 12-Feb-2004 01:17 5.0.2195.6892 90,264 Rdpwd.sys 05-Feb-2004 20:18 5.0.2195.6896 5,869,056 Sp3res.dll 12-Feb-2004 01:17 5.0.2195.6891 380,688 User32.dll 12-Feb-2004 01:17 5.0.2195.6891 391,952 Userenv.dll 12-Feb-2004 00:52 5.0.2195.6897 1,630,256 Win32k.sys 11-Nov-2003 00:29 5.0.2195.6873 182,032 Winlogon.exe 12-Feb-2004 01:17 5.0.2195.6884 243,984 Winsrv.dll 12-Feb-2004 01:17 5.0.2195.6897 711,952 Kernel32.dll 12-Feb-2004 00:52 5.0.2195.6897 1,630,256 Win32k.sys 12-Feb-2004 01:17 5.0.2195.6884 243,984 Winsrv.dll
STATUS
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section of this article.
MORE INFORMATION
For additional information, click the following article numbers to view the articles in the Microsoft Knowledge Base:
816915 New file naming schema for Microsoft Windows software update packages
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, regarding the performance or reliability of these products.
Additional query words: Win2k boot blue screen
Keywords: kbhotfixserver kbqfe kbbug kbfix kbqfe kbwin2000presp5fix KB835481
